Terms & Conditions

1. Online Store Terms

By using SOVEX.CO.IN, you confirm that you are legally capable of entering into a binding agreement under applicable Indian law.

You agree to use our website and products only for lawful purposes.

You must not use our website to:

• Violate any applicable law or regulation.
• Infringe any intellectual property rights.
• Upload or transmit viruses, malware, or harmful code.
• Attempt to gain unauthorized access to our website or systems.
• Misuse or interfere with the security or operation of the website.
• Provide false, misleading, or fraudulent information.

Any violation of these Terms may result in suspension or termination of your access to our website and services.

2. General Conditions

We reserve the right to refuse service, cancel orders, or restrict access to our website where we reasonably believe that these Terms have been violated or that fraudulent, illegal, or unauthorized activity has occurred.

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of our website, products, content, or services without our prior written permission.

All headings used in these Terms are provided for convenience and do not affect the interpretation of these Terms.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, sizes, colors, and other information displayed on SOVEX.CO.IN are accurate.

However, actual product colors may vary depending on your device, monitor, screen settings, lighting, and other factors.

Product availability, specifications, designs, prices, and descriptions may be changed or discontinued at our discretion without prior notice.

We reserve the right to limit the quantity of products that may be purchased by any customer.

4. Pricing and Payment

All prices displayed on SOVEX.CO.IN are in Indian Rupees (INR) unless otherwise stated.

Prices may change from time to time without prior notice.

We accept payment methods made available on our website, which may include:

• Credit/Debit Cards
• UPI
• Net Banking
• Other available online payment methods
• Cash on Delivery (COD)

For COD orders, the customer may be required to provide accurate contact and delivery information.

We reserve the right to refuse or cancel an order if there is a pricing error, product availability issue, suspected fraud, or other legitimate reason.

5. Order Acceptance and Cancellation

Placing an order on SOVEX.CO.IN constitutes an offer to purchase the selected products.

An order is considered accepted only after we confirm or process the order.

We reserve the right to cancel or refuse any order, including orders that appear to be fraudulent, unauthorized, incorrectly priced, or placed in violation of these Terms.

If an order is cancelled after payment has been received, the eligible amount will be refunded using the applicable payment method or process.

6. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframe displayed on the website or communicated to the customer.

Delivery timelines may vary depending on:

• Delivery location
• Courier service
• Product availability
• Weather conditions
• Public holidays
• Unforeseen circumstances
• Other factors beyond our reasonable control

Customers are responsible for providing a complete and accurate shipping address and contact information.

SOVEX / DIVYA ART shall not be responsible for delays caused by incorrect or incomplete information provided by the customer.

7. Returns, Exchanges and Refunds

Returns, exchanges, and refunds will be handled according to our Return & Refund Policy published on SOVEX.CO.IN.

Customers should review the applicable Return & Refund Policy before placing an order.

Products must meet the applicable return or exchange conditions, including any requirements relating to product condition, tags, packaging, and proof of purchase.

Certain products may not be eligible for return or exchange where permitted by applicable law and as specified in our Return & Refund Policy.

8. Billing and Customer Information

You agree to provide accurate, complete, and current information when placing an order or creating an account.

This may include:

• Full name
• Mobile number
• Email address
• Billing address
• Shipping address
• Payment information where applicable

You agree to promptly update your information when necessary so that we can process your order and contact you.

We reserve the right to limit or cancel quantities purchased per customer, household, account, payment method, or shipping address where reasonably necessary.

9. Personal Information and Privacy

Your submission of personal information through SOVEX.CO.IN is governed by our Privacy Policy.

We may collect and use information necessary to process orders, provide customer support, deliver products, communicate with customers, improve our services, and comply with applicable legal requirements.

We take reasonable measures to protect customer information.

10. Third-Party Services and Links

Our website may contain links to third-party websites, payment providers, courier services, social media platforms, or other external services.

Third-party services are governed by their own terms and policies.

We are not responsible for the content, availability, security, accuracy, or practices of third-party websites or services that are outside our control.

Customers should review the relevant third party's terms and policies before using such services.

11. User Content and Feedback

If you submit reviews, feedback, suggestions, photographs, comments, or other content to SOVEX, you agree that such content does not:

• Violate any law.
• Infringe another person's intellectual property rights.
• Contain harmful or malicious software.
• Contain defamatory, abusive, obscene, or fraudulent material.
• Misrepresent your identity or the origin of the content.

We reserve the right to remove content that violates these Terms or applicable law.

12. Intellectual Property

All content available on SOVEX.CO.IN, including but not limited to:

• Brand name and logos
• Product images
• Designs
• Graphics
• Text
• Product descriptions
• Website layout
• Videos
• Marketing materials

may be protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without prior written permission from DIVYA ART.

13. Prohibited Uses

You are prohibited from using SOVEX.CO.IN or its content:

1. For any unlawful purpose.
2. To violate applicable laws or regulations.
3. To infringe intellectual property rights.
4. To submit false or misleading information.
5. To engage in fraudulent transactions.
6. To upload viruses or malicious code.
7. To interfere with website security or functionality.
8. To collect personal information of other users without authorization.
9. To use automated systems to scrape or copy website content without permission.
10. To engage in any activity that may damage, disable, or overburden our website.

We reserve the right to suspend or terminate access for violations of these Terms.

14. Disclaimer of Warranties

We make reasonable efforts to keep SOVEX.CO.IN available and functional; however, we do not guarantee that:

• The website will always be available.
• The website will be uninterrupted or error-free.
• All information will always be complete, accurate, or current.
• Any technical issue will always be corrected immediately.

To the extent permitted by applicable law, the website and its services are provided on an "as available" basis.

Nothing in these Terms is intended to exclude or limit any consumer rights or protections that cannot legally be excluded under applicable Indian law.

15. Limitation of Liability

To the maximum extent permitted by applicable law, DIVYA ART shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or products, except where such liability cannot legally be excluded.

Nothing in these Terms shall limit liability where such limitation is prohibited by applicable law.

16. Indemnification

You agree to indemnify and hold harmless DIVYA ART, its representatives, employees, service providers, and affiliates, to the extent applicable, from claims, losses, liabilities, or expenses arising from:

• Your violation of these Terms.
• Your unlawful use of the website.
• Your violation of another person's rights.
• Fraudulent or unauthorized activities conducted through your account or use of the website.

17. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be modified or severed to the extent necessary, while the remaining provisions shall continue to remain effective to the extent permitted by law.

18. Termination

These Terms remain effective unless terminated by you or by us.

We may suspend or terminate your access to SOVEX.CO.IN if we reasonably believe that you have violated these Terms, engaged in fraudulent activity, or otherwise misused the website.

Any obligations or liabilities arising before termination shall continue to apply after termination where applicable.

19. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and other policies published on SOVEX.CO.IN, constitute the terms governing your use of our website and services.

If there is any conflict between these Terms and a specific policy, the applicable policy may govern the relevant matter to the extent specified.

20. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, disputes arising in connection with these Terms or your use of SOVEX.CO.IN shall be subject to the jurisdiction of the competent courts in Ahmedabad, Gujarat, India.

21. Changes to These Terms

We reserve the right to update, modify, or replace these Terms at any time.

The latest version will be published on SOVEX.CO.IN.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

22. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us: