Privacy Policy

1. Introduction

Welcome to SOVEX.CO.IN. This website is owned and operated by DIVYA ART (referred to as "we", "our", "us", "SOVEX", or "DIVYA ART"). We are deeply committed to safeguarding the privacy and security of your personal data.

This Privacy Policy explains how we collect, store, handle, and protect your information when you browse our store, create an account, purchase Men's and Women's T-shirts, or interact with our services on SOVEX.CO.IN.

2. Information We Collect

When you interact with our website or place an order, we may collect:

• Identity & Contact Details: Full name, email address, mobile phone number, delivery address, and billing address.
• Order & Purchase History: T-shirts purchased, sizes, transaction identifiers, delivery status, and customer service communications.
• Sovex Wallet & Rewards: Sovex Coins balance, reward redemption logs, and wallet transaction history.
• Technical & Browsing Data: IP address, device type, browser information, pages visited, and interaction logs.
• Payment Information: All payments are processed securely through certified, PCI-DSS compliant payment gateways. Sovex / DIVYA ART does not store your credit/debit card numbers or UPI PINs.

3. How We Use Your Information

We utilize collected data strictly for lawful and legitimate commercial purposes:

• Processing, packing, and dispatching your T-shirt orders.
• Delivering parcels to your address via verified logistics partners (such as Delhivery).
• Sending transaction notifications, OTP authentications, dispatch updates, and live tracking alerts.
• Crediting and redeeming Sovex Coins in your customer loyalty wallet.
• Providing prompt customer care, managing returns, and answering queries.
• Detecting fraudulent activity, preventing unauthorized transactions, and maintaining platform security.

4. Cookies and Tracking Technologies

We utilize standard cookies, local storage, and similar technologies to enhance your shopping experience:

• Essential Cookies: To retain items in your cart, manage your active login session, and process secure checkouts.
• Performance & Analytics: To understand how visitors interact with our product catalogs and improve website speed and usability.

You can choose to disable cookies through your browser settings, though certain interactive features of our store may not function optimally as a result.

5. Data Sharing and Third-Party Disclosures

We respect your privacy and never sell, rent, or trade your personal information. Data is only shared with essential partners who facilitate our store operations:

• Logistics Partners: (e.g. Delhivery, Shiprocket) to deliver your T-shirt shipments and manage reverse pickups.
• Payment Gateways: To authenticate and process online transactions securely.
• Cloud Infrastructure: Secure servers and hosting providers that host our web store.
• Regulatory & Legal Authorities: If strictly required under Indian law, court summons, or official regulatory mandates.

6. Data Security Safeguards

We maintain industry-standard security protocols, including 256-bit SSL encryption across our entire site, firewalls, and restricted administrative access to protect your personal and transaction data against unauthorized access, alteration, or disclosure.

7. Your Rights and Data Choices

As a user of SOVEX.CO.IN, you have the right to:

• Access and review your personal account information and order history.
• Update or correct your shipping addresses and contact details in your profile.
• Request the closure of your account and deletion of associated data, subject to legal and tax record retention requirements.

8. Grievance Officer & Contact Information

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, if you have any questions, grievances, or concerns regarding your privacy or data handling, you may contact our Grievance Officer: